How to fix a disabled iPhone
If you pick your phone up and see “iPhone is disabled. Connect to Apple iTunes” you won’t be able to unlock the device until specific steps are taken. This guide focuses on what you need to do to get back into your beloved iPhone, with or without iTunes.
To unlock your phone, you may need to wait anywhere between 5 to 60 minutes, and then try to use your passcode again. However, not everyone has access to this method. Today you can learn how to fix the “iPhone is disabled. Connect to iTunes” error on your iOS smartphone device.
Why is my iPhone disabled?
When you lock your iPhone with the lock button on the side, the screen goes black and you’re stopped by the lock screen when you try to access the device. To unlock it, you need to enter the right passcode, use Touch ID, or use facial recognition.
The passcode for iPhones is similar to an account password for Windows users. However, there’s no “profile for user” on iOS phones, meaning that your device should only be accessed by you. As a security measure, your iPhone will get disabled if it detects an incorrect passcode attempt.
If there have been too many failed attempts at unlocking your phone, it automatically disables itself for a certain amount of time. Obviously, if the phone is only disabled temporarily, the message will show how long you must wait before you can try to unlock the phone again:
- Wrong passcode 5 times in a row: iPhone is disabled for 1 minute.
- Wrong passcode 7 times in a row: iPhone is disabled for 5 minutes.
- Wrong passcode 8 times in a row: iPhone is disabled for 15 minutes.
- Wrong passcode 9 times in a row: iPhone is disabled for 60 minutes.
- Wrong passcode 10 times in a row: iPhone is indefinitely disabled.
As you can see, after too many attempts, your iPhone will be disabled without a time limit. This is a security measure to prevent unauthorized access to your personal data stored on your device. There are two scenarios for this happening:
- Intentional passcode entry: You or someone else has actively tried to unlock the iPhone with the wrong passcode(s). This happens if you forgot your passcode, or if your device is compromised by someone who doesn’t know your correct code.
- Unintentional passcode entry: In rare cases, it’s possible that you accidentally entered passcodes to your device, causing it to fail and disable your iPhone. This most commonly happens if you store your phone in your pocket.
Bear in mind that your iPhone may wipe all of its data if the wrong passcode was entered 10 times and self-destruct mode is turned on.
Note: Self-destruct is one of the settings available on your iPhone. If this is turned on, after the 10th failed attempt to unlock your device with a password, your phone will automatically wipe all of its data.
Follow the instructions below to unlock your smartphone. Below are all the things you can do to successfully start using your iPhone again even after it’s been disabled.
What to do if iPhone won’t connect to iTunes?
There’s a possibility that your iPhone won’t connect to iTunes in a disabled state, making it impossible to restore it using the steps above. In this case, you need to restore your iPhone with iCloud.
Note: This method will only work if you previously set up Find My iPhone, and the disabled iPhone has a connection to the internet. Otherwise, we recommend visiting an Apple Store or getting in touch with customer support.
If you have set up Find My iPhone previously, follow the steps below to recover your device.
- Go to icloud.com on any computer or smartphone accessible to you, and sign in to your iCloud account. If you’re using someone else’s computer or smartphone to log in, make sure to promptly log out after you’re done.
- Click on Find iPhone.
- You’ll see a map showing the current location of your iPhone, so long as you have previously set up Find my iPhone. Click All Devices, and then select the iPhone you want to restore.
- Click Erase iPhone. The same warnings apply to this method as above — your data will be erased and your old passcode will be removed.
After completing these steps, you may restore an iTunes backup or iCloud backup and gain your data back.
Final thoughts
We hope that this article was able to help you unlock a disabled iPhone. In the future, make sure to note down your passcode to ensure your phone won’t become disabled again. To do so, we highly recommend using password manager software, but the simple pen and paper method works just as fine.
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